Why does it take 4-6 weeks for delivery in Canada?
While this is a prime opportunity for a rant about governmental policy… the honest answer is we don’t know. Up until the beginning of 2013, delivery time was around 10-14 days. Right about the time the US postal service raised rates, including a dramatic increase for international shipping, the time of delivery skyrocketed to 4-6 weeks.
Unfortunately, there doesn’t seem to be anything we can do about it. Expedited shipping costs are in the $25 and up range – which doesn’t make any sense for a product that costs under $25 to begin with. If you have the patience to wait – we have a fantastic product. And it WILL arrive. Maybe the postal service brought back the pony express or something?!?
Will these tablets work for my machine?
As always, you need to follow the directions in your manual. If those directions call for cleaning tablets, and your brand sells them, these tablets are merely a generic form of those tablets. As with most (if not all) generics, the active ingredients are the same, but some of the inert ingredients are different. Every brand we sell has been utilized in those machines, and we use them on our own.
Is your money back guarantee for real?
Yes, it is. If you try the tablets and do not like them… return the unused portion for a full refund. Simple as that. We’ll even reimburse you for the return postage once your order is returned to us.